AI WhatsApp Chatbot for Business

AI replies on WhatsApp using a RAG knowledge base built from your FAQs, catalogues and policies, combined with structured flows and human hand-off. Bring your own Gemini, OpenAI or Claude key.

Instant, accurate answers on WhatsApp

Customers ask the same questions again and again — price, availability, timings, delivery, documents required. An AI chatbot can answer these instantly, at any hour, while your team focuses on conversations that need a human.

How it works

Knowledge base: we load your FAQs, product details, policies and documents into WaZappy's knowledge store.
AI Respond: the bot answers from that knowledge in English, Hindi or Hinglish, matching the customer's language.
Flows where precision matters: menus, forms and payment steps stay structured, so orders and bookings are captured correctly.
Human hand-off: when the customer asks for a person, or the AI is not confident, the chat moves to an agent in the shared inbox.

Your AI, your costs

WaZappy works with your own API key for Google Gemini, OpenAI, Anthropic Claude, Groq, DeepSeek or Mistral, so there are no hidden AI credits and you control the cost and model.

Good fits

Pre-sales questions for products and services
Admission and course enquiries for institutes
Clinic and service-business FAQs
Order status and policy questions for e-commerce

This service runs on WaZappy, our WhatsApp Business API platform built on Meta's official Cloud API. Infrared Techno is a Meta Tech Provider. You can start free on WaZappy yourself, or let our team set it up for you.

What you get

Knowledge base

FAQs, catalogues and policies prepared for AI.

AI Respond setup

Tone, language and guardrails configured.

Hybrid flows

AI for questions, flows for orders and bookings.

Hand-off rules

When and how chats move to a human.

Testing

Real customer questions tested before launch.

Monthly review

Unanswered questions added to the knowledge base.

How we deliver

Discovery call

We understand your goals, users and constraints.

Proposal

Written scope, timeline and cost — no surprises.

Build & demos

Regular progress demos on a staging link.

Launch & support

Go-live, training and ongoing support.

Frequently asked questions

Will the AI make up answers?

It is configured to answer only from your knowledge base and to hand over to a human when it is unsure.

Do I need my own AI API key?

Yes, WaZappy uses your own key for Gemini, OpenAI, Claude, Groq, DeepSeek or Mistral, so you pay the AI provider directly.

Can it understand Hinglish?

Yes, it can understand and reply in English, Hindi and Hinglish.

Get a free quote

Share your number and requirement for AI WhatsApp Chatbot. Our technical team will call you back.

Our own WhatsApp Business API platform — team inbox, flows, AI and commerce.

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Your project deserves an expert team. Start today.

Tell us what you want to build — a website, an app, an ERP, an AI agent or a WhatsApp automation. You speak directly with our technical team and get a clear proposal with scope, timeline and cost.

Free consultation

Clear written proposal

You own your code

AI WhatsApp Chatbot