Answer every call like a larger company

An IVR greets callers, offers a menu ("Press 1 for sales, 2 for support") and routes the call to the right person or team. Calls that are missed can trigger an automatic WhatsApp or SMS follow-up so no enquiry is lost.

Capabilities

  • Multi-level IVR menus with recorded or text-to-speech greetings
  • Routing by department, time of day or round-robin across agents
  • Call recording and call logs for quality and training
  • Missed-call alerts and automatic WhatsApp/SMS replies
  • CRM and Google Sheets logging of every call

We set up IVR on cloud telephony providers or on self-hosted systems (such as FreePBX with GSM gateways) depending on your needs and budget.