In line with the Information Technology Act, 2000 and rules made under it, and the Consumer Protection (E-Commerce) Rules, 2020 where applicable, Infrared Techno has appointed a Grievance Officer.

Grievance Officer: Himanshu Chawla
Address: 118/3, Gandhi Ashram Road, Near Palika Bus Stand, Vikasnagar, Dehradun, Uttarakhand - 248198
Email: contact@infraredtechno.com
Phone: +91 95555 92220
Working hours: Mon - Sat, 10:00 AM - 7:00 PM IST

How to raise a grievance

Email the Grievance Officer with your name, contact details, a description of the issue, and any invoice or transaction reference and screenshots.

Timelines

  • Acknowledgement within 24–48 hours.
  • Resolution within 15 days of receipt in most cases. If more time is required, we will update you with reasons.

Escalation

If you are not satisfied with the resolution, you may approach the appropriate consumer forum or authority under applicable law. For cyber fraud, report at cybercrime.gov.in or call 1930.