Answers from your knowledge, not the internet

A generic chatbot guesses. A knowledge assistant answers from your own material — product catalogues, price lists, SOPs, policies and FAQs. We index that content, connect an AI model that is instructed to answer only from it, and show which source the answer came from.

Where it can run

  • Website chat to answer pre-sales questions and capture leads.
  • WhatsApp through WaZappy's AI Respond node, alongside your regular flows and human agents.
  • Internal assistant for staff — HR policies, product specs, process manuals.

What makes it reliable

  • Clear instructions to say "I don't know" instead of inventing answers
  • Escalation to a human when confidence is low or the customer asks
  • An admin panel to add or update knowledge without code
  • Conversation logs to review answers and improve content