# Infrared Techno

> Infrared Techno is an IT & AI solutions company based in Vikasnagar, Dehradun, Uttarakhand, India, founded in 2012 by Himanshu Chawla. It builds custom websites, web and mobile apps, SaaS products, ERP/CRM systems, AI agents and chatbots, WhatsApp and SMS automation, and provides SEO, Google Business Profile optimisation and cyber security consultation for businesses across India. It also builds and operates WaZappy, a WhatsApp Business API platform.

Key facts:
- Founded: 2012; founder: Himanshu Chawla (Founder & Technical Head)
- Work: websites, web applications, ERP/CRM systems, embedded hardware and AI automation for businesses since 2012
- Meta Tech Provider on the WhatsApp Business Platform; TRAI DLT-registered principal entity; DigiLocker / Entity Locker requester organisation
- Founder holds Patent 1065/DEL/2014 (vehicle speed alerting and controlling device)
- Address: 118/3, Gandhi Ashram Road, Near Palika Bus Stand, Vikasnagar, Dehradun, Uttarakhand - 248198
- Phone/WhatsApp: +91 95555 92220; Email: contact@infraredtechno.com
- Serves: businesses across India (startups, MSMEs, enterprises)

## Main pages
- [Home](https://infraredtechno.com/)
- [About Infrared Techno](https://infraredtechno.com/about)
- [All services](https://infraredtechno.com/services)
- [WaZappy — WhatsApp Business API platform](https://infraredtechno.com/wazappy)
- [Insights (articles)](https://infraredtechno.com/blogs)
- [Contact and project enquiry](https://infraredtechno.com/contact)
- [Free developer and security tools](https://infraredtechno.com/tools/)

## AI Solutions services
- [AI Agents & Workflow Automation](https://infraredtechno.com/service/ai-agents-automation): Custom AI agents that handle repetitive work — lead qualification, document processing, report generation, follow-ups — connected to your CRM, Google Sheets, email and WhatsApp.
- [AI Chatbots & Knowledge Assistants](https://infraredtechno.com/service/ai-chatbots-rag): Retrieval-augmented (RAG) assistants for your website, WhatsApp or internal team that answer from your policies, catalogues and manuals — and hand over to a human when needed.
- [Generative AI Integration](https://infraredtechno.com/service/ai-integration): We integrate Gemini, OpenAI and Claude into your existing website, ERP, CRM or app — document extraction, smart search, auto-summaries, content drafts and classification.
- [Data Analytics & Dashboards](https://infraredtechno.com/service/data-analytics-dashboards): Data cleaning, analysis and live dashboards that combine sales, inventory, marketing and finance data in one place — with automated reports and AI-written summaries.

## Communication services
- [Bulk SMS (DLT Compliant)](https://infraredtechno.com/service/enterprise-bulk-sms): DLT-compliant SMS setup and integration for OTPs, alerts and promotions — entity and header registration guidance, template approval and API integration with your software.
- [Cloud IVR & Call Automation](https://infraredtechno.com/service/cloud-ivr-systems): IVR call flows, call routing to the right team, call recording and missed-call follow-ups — integrated with WhatsApp and your CRM.
- [GSM Gateway & Auto-dialer Solutions](https://infraredtechno.com/service/gsm-auto-dialers): GSM gateway and FreePBX based calling setups for reminders, call campaigns and agent dialling — configured within telecom regulations and integrated with your CRM.

## Engineering services
- [Custom Web Development](https://infraredtechno.com/service/custom-web-development): Business websites, portals and web applications engineered from scratch in PHP, Laravel, Node.js and React — fast on mobile, easy to manage from an admin panel and built to rank on Google.
- [Website Redesign & UI/UX](https://infraredtechno.com/service/web-redesigning-ui-ux): We audit your existing website, fix what is hurting conversions and SEO, and rebuild it with a clean, mobile-first design — without losing your existing Google rankings.
- [Mobile App Development (Android & iOS)](https://infraredtechno.com/service/hybrid-mobile-apps): Cross-platform Android and iOS apps built with Flutter or React Native, backed by a secure API and admin panel — from customer apps to field-staff and delivery apps.
- [SaaS Product Development](https://infraredtechno.com/service/custom-saas-platforms): From idea to launched product: multi-tenant architecture, subscription billing, role-based access, admin and super-admin panels. We build and operate WaZappy, our own SaaS, so we know what production…
- [API Development & Integration](https://infraredtechno.com/service/api-integration-creation): We build secure REST APIs and integrate third-party services — payment gateways, shipping, GST/KYC verification, WhatsApp, Google Workspace, Shopify and accounting software.
- [Embedded Systems & IoT](https://infraredtechno.com/service/embedded-systems-iot): Microcontroller-based devices, GSM/4G and Wi-Fi telemetry and hardware automation, designed and integrated with web dashboards and mobile apps.

## Cyber Security services
- [Cyber Incident & Fraud Consultation](https://infraredtechno.com/service/cyber-investigation): Confidential consultation for cyber incidents — compromised accounts and websites, online financial fraud, impersonation and data leaks — with practical next steps and support for reporting to the au…
- [Data Recovery Consultation](https://infraredtechno.com/service/data-recovery): Assessment of lost, deleted or corrupted data on drives, phones, servers and cloud accounts, with recovery attempts where feasible and advice to prevent future loss.
- [Website Security Audit (VAPT)](https://infraredtechno.com/service/vulnerability-assessment): Authorised vulnerability assessment of websites, web apps, APIs and servers — with a prioritised report and help fixing the issues found.

## Growth services
- [Google Business Profile (GMB) Optimisation](https://infraredtechno.com/service/gmb-optimization): Complete Google Business Profile (formerly Google My Business) setup and optimisation — categories, services, photos, posts, Q&A, review management and local SEO — to win more calls and direction req…
- [SEO & AI Search Optimisation](https://infraredtechno.com/service/seo-authority): Technical SEO, content strategy and structured data that help you rank on Google and be cited by AI search tools — built on accurate, expert content rather than shortcuts.
- [Performance Marketing (Google & Meta Ads)](https://infraredtechno.com/service/digital-marketing-suite): Google Ads and Meta (Facebook/Instagram) campaigns with conversion tracking, landing pages and WhatsApp lead handling — optimised for cost per lead and revenue.

## API Cloud services
- [GST Verification Integration](https://infraredtechno.com/service/gst-verification-api): Integrate GSTIN verification into vendor onboarding, B2B checkout and invoicing — legal name, trade name, status and registered address, with validation and caching.
- [KYC & DigiLocker Integration](https://infraredtechno.com/service/pan-aadhaar-verification): Integrate KYC into your app: DigiLocker consent-based document fetch (Infrared Techno is a registered DigiLocker requester organisation), PAN verification through authorised providers, and secure doc…
- [Company (MCA) Data Integration](https://infraredtechno.com/service/mca-company-lookup): Integrate company master data — CIN/LLPIN, status, registered address and directors — from authorised MCA data providers into your onboarding, CRM or credit workflows.
- [FSSAI Licence Verification Integration](https://infraredtechno.com/service/fssai-license-check): Add FSSAI licence number validation and lookup to onboarding for food marketplaces, cloud kitchens, distributors and retail audits.
- [Vehicle RC Verification Integration](https://infraredtechno.com/service/vehicle-rc-verification): Integrate vehicle registration (RC) lookups through authorised providers into driver onboarding, insurance, fleet and parking systems.

## Software Suites services
- [Hospital & Clinic Management Software](https://infraredtechno.com/service/hospital-management-system): Custom hospital and clinic management software covering patient registration, OPD tokens, IPD/ward management, billing, pharmacy, lab reports and WhatsApp reminders.
- [School & Institute ERP](https://infraredtechno.com/service/institute-erp-system): ERP for schools, coaching institutes and colleges: enquiries and admissions, fee collection with online payments, attendance, exams and results, and WhatsApp updates to parents.
- [Election Campaign Management Platform](https://infraredtechno.com/service/election-campaign-management): Campaign software for candidates and parties: volunteer and booth-level team management, outreach tracking, event planning, grievance collection and WhatsApp/SMS communication.
- [Billing, Inventory & GST Invoicing Software](https://infraredtechno.com/service/smart-billing-software): Custom billing and inventory software for Indian businesses: GST invoices, purchase and stock, receivables follow-up and invoices shared on WhatsApp.

## WhatsApp Automation services
- [WhatsApp Business API](https://infraredtechno.com/service/whatsapp-business-api): Get your business on the official WhatsApp Business Platform: number onboarding, template approvals, shared team inbox, no-code chatbots, broadcasts and payments — powered by our WaZappy platform.
- [AI WhatsApp Chatbot](https://infraredtechno.com/service/whatsapp-ai-chatbot): AI replies on WhatsApp using a RAG knowledge base built from your FAQs, catalogues and policies, combined with structured flows and human hand-off. Bring your own Gemini, OpenAI or Claude key.
- [WhatsApp Lead Qualification & CRM Automation](https://infraredtechno.com/service/whatsapp-ai-lead-qualification): Use WaZappy's AI Classify and AI Extract nodes with lead scoring, pipeline stages and team notifications to qualify WhatsApp leads automatically and keep your sales pipeline organised.
- [AI Document & Image Reading on WhatsApp](https://infraredtechno.com/service/whatsapp-ai-document-reading): WaZappy's AI Image Read node extracts details from invoices, bills, ID documents, prescriptions and payment screenshots that customers send on WhatsApp, and saves them into your workflow.
- [WhatsApp Broadcasts & Drip Campaigns](https://infraredtechno.com/service/whatsapp-broadcast-drip-campaigns): Plan and run WhatsApp marketing and utility campaigns — segmentation, approved templates, scheduled broadcasts, drip sequences and real-time delivery and read analytics.
- [WhatsApp Commerce, Payments & GST Invoicing](https://infraredtechno.com/service/whatsapp-commerce-payments): Sell on WhatsApp with product catalogues, multi-item carts with quantities, delivery-area checks, UPI/card payments, order management, POS and automatic GST invoices.
- [WhatsApp Appointment Booking (Google Calendar & Sheets)](https://infraredtechno.com/service/whatsapp-appointment-booking): Appointment and booking flows on WhatsApp connected to Google Calendar free/busy and Google Sheets — with confirmations, reminders and rescheduling.
- [Click-to-WhatsApp Ads & Attribution](https://infraredtechno.com/service/click-to-whatsapp-ads): Set up Click-to-WhatsApp ads on Facebook and Instagram, greet every ad lead with an automated flow, and track ad-level attribution of leads and orders in WaZappy.
- [Manage WhatsApp with AI Assistants (MCP)](https://infraredtechno.com/service/whatsapp-ai-assistant-mcp): WaZappy exposes an MCP (Model Context Protocol) server so AI assistants can work with your account — list contacts, search messages, draft templates, review flows and summarise campaigns — with scope…

## Product: WaZappy
- WhatsApp Business API platform for India — inbox, automation, AI & commerce.
- Website: https://wazappy.com?utm_source=infraredtechno.com&utm_medium=website&utm_campaign=ai-assistant&utm_content=llms_txt — Sign up free: https://app.wazappy.com/register?utm_source=infraredtechno.com&utm_medium=website&utm_campaign=ai-assistant&utm_content=llms_txt
- Features: Shared Team Inbox & Agents; No-Code Flow Builder; AI Suite; Campaign Manager; Drip & Follow-up Sequences; WhatsApp Catalog, Orders & POS; Payments in Chat; GST Invoicing & Reports; CRM, Segments & Lead Scoring; Google Workspace, 1-Click; Email Campaigns & Custom Sender; Message Templates; Analytics & Ad Attribution; WhatsApp Calling; Developer API & Webhooks; MCP Server for AI Assistants

## Recent articles
- [Automate WhatsApp Order Confirmations: Keep the Human Touch](https://infraredtechno.com/blog/automate-whatsapp-order-confirmations-keep-the-human-touch): Automating WhatsApp order confirmations for D2C brands doesn't have to feel robotic. This guide explores practical design decisions to integrate the WhatsApp B…
- [WhatsApp Business App vs WhatsApp Business API: Which One Should Your Business Use?](https://infraredtechno.com/blog/whatsapp-business-app-vs-api-which-one-should-you-use): A practical comparison of the free WhatsApp Business app and the WhatsApp Business Platform (API) — team access, automation, costs, compliance and when it is t…
- [DLT Registration for SMS in India: A Practical Checklist for Businesses](https://infraredtechno.com/blog/dlt-registration-for-sms-in-india-practical-checklist): Everything a business needs to send OTPs, alerts and promotional SMS legally in India — entity registration, headers, templates, consent and common mistakes th…
- [Google Business Profile Optimisation: The Checklist We Use for Local Businesses](https://infraredtechno.com/blog/google-business-profile-optimisation-checklist): A step-by-step Google Business Profile (GMB) checklist — categories, services, photos, posts, reviews and NAP consistency — to get more calls and direction req…
- [JSON vs TOON: Maximize Token Space & Efficiency](https://infraredtechno.com/blog/json-vs-toon-maximize-token-space-efficiency): 
- [The Future of WhatsApp Automation](https://infraredtechno.com/blog/the-future-of-whatsapp-automation): Infrared Techno reveals the future of WhatsApp automation for Indian businesses. Learn how intelligent chatbots & AI will revolutionize customer engagement & s…

## Policies
- [Privacy Policy](https://infraredtechno.com/privacy)
- [Terms & Conditions](https://infraredtechno.com/terms-conditions)
- [Refund & Cancellation Policy](https://infraredtechno.com/refunds-and-cancellations)
- [Shipping & Delivery Policy](https://infraredtechno.com/shipping-and-delivery)
- [Messaging & Anti-spam Policy](https://infraredtechno.com/messaging-policy)
- [Acceptable Use Policy](https://infraredtechno.com/acceptable-use-policy)
- [Cookie Policy](https://infraredtechno.com/cookie-policy)
- [Disclaimer](https://infraredtechno.com/disclaimer)
- [Data Deletion Instructions](https://infraredtechno.com/data-deletion)
- [Grievance Redressal](https://infraredtechno.com/grievance-redressal)